KVK Designs gladly accept returns, exchanges and cancellations.
CANCELLATIONS: Request a cancellation: within 24 hours of purchase.
REFUNDS: We will refund the cost of the product only. Shipping costs will not be returned, as it cannot be recouped by USPS. Custom pieces cannot be returned or exchanged.
We inspect every order before it ships, and photograph the merchandise for accuracy.
Open and inspect your box immediately when it arrives. If an item arrives damaged: save the original packaging, snap a photo of the issue and send us a message. Damaged, defective, or incorrect products will be replaced at no cost. We will issue a return label to ship it back.
Please send your return to:
C/O KVK Designs
5645 Berkshire Valley Road
Oak Ridge, NJ 07438
If you have any questions regarding your order, please feel free to contact us at: 1-866-265-9286 (press 2 for customer service) or CONTACT US