KVK Designs gladly accept returns, exchanges and cancellations.
RETURNS: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You have 30 days from item delivery to ship this item back to us for an exchange or refund. Buyers are responsible for return shipping costs. We are not responsible for items lost in the mail.
** The following items do not quality for returns: Discounted items, Final Sales, Custom Work.
CANCELLATIONS: Request a cancellation: within 24 hours of purchase.
REFUNDS: We will refund the cost of the product only. Shipping costs will not be returned, as it cannot be recouped by USPS. Custom pieces cannot be returned or exchanged.
We inspect every order before it ships, and photograph the merchandise for accuracy.
Open and inspect your box immediately when it arrives. If an item arrives damaged: save the original packaging, snap a photo of the issue and send us a message. Damaged, defective, or incorrect products will be replaced at no cost. We will issue a return label to ship it back.
Please send your return to:
Kristin Klein
C/O KVK Designs
5645 Berkshire Valley Road
Oak Ridge, NJ 07438
Attn: Returns
If you have any questions regarding your order, please feel free to contact us at: 1-866-265-9286 (press 2 for customer service) or CONTACT US