Where do you ship to?
All 50 States, Washington D.C., all US territories (American Samoa, Canal Zone, Guam, Marian Islands, Puerto Rico, Virgin Islands) and all Armed Forces postal designations (APO,FPO), and Canada.
What methods of shipping do you use?
Our orders are shipped via USPS Priority or First Class Mail.
About how long will it take for my order to arrive?
We do our very best to send out your order as quickly as possible. Because most of our items are handcrafted and made to order, please allow 3-7 business days for your order to ship, unless otherwise noted.
What is your customer guarantee?
At KVK Designs, we stand behind our products, our service and you, our customer. If, for any reason, you or are not happy with your purchase or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a refund within 30 days of receipt.
What methods of payment do you accept?
For online purchases, we accept Visa, Mastercard, Discover, American Express, Apple Pay and PayPal.
Is there sales tax?
Yes, for New Jersey customers only : 6.625% sales tax.
What happens once I place an order online?
We will send you an order confirmation by e-mail letting you know that your order has been received.
Will I receive confirmation once my order is shipped?
We will send you an e-mail message confirming that your order has been shipped.
How safe is it ordering online?
Ordering from KVK Designs is guaranteed safe. All registration and credit card information is stored on a secure server accessed only by our staff.
What about my address information?
At KVK Designs we believe that safeguarding your online privacy is our responsibility. We will only use this information within KVK Designs to send out newsletters or announcements to our customers.
What is your Return/Exchange Policy?
RETURNS: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You have 30 days from item delivery to ship this item back to us for an exchange or refund. Buyers are responsible for return shipping costs. We are not responsible for items lost in the mail.
** The following items do not quality for returns: Discounted items, Final Sales, Custom Work.
CANCELLATIONS: Request a cancellation: within 24 hours of purchase.
REFUNDS: We will refund the cost of the product only. Shipping costs will not be returned, as it cannot be recouped by USPS. Custom pieces cannot be returned or exchanged.
** We inspect every order before it ships, and photograph the merchandise for accuracy.
Open and inspect your box immediately when it arrives. If an item arrives damaged: save the original packaging, snap a photo of the issue and send us a message. Damaged, defective, or incorrect products will be replaced at no cost. We will issue a return label to ship it back.
If you have any questions, please feel free to contact us at: 1-866-265-9286 (press 2 for customer service) or CONTACT US and your inquiry will be responded to promptly.